The Case Management System (CMS) can email a report providing an activity summary for the previous month.
Typically these reports are at an Incident Type level and use data from reports created in the previous month. The summary data can also be provided at a company level (one email per month for all report data) and the division level (one email per division or division/incident type). Requests to change your reporting level should be made through Syntrio. The . If you’d like your month-end report to include divisions, please enable your auto-assignment rules to include divisions. To learn how to edit your auto-assignment rules, click here.
The month-end activity summary report can be enabled/disabled through the Edit Settings page. To learn more about this setting, click here.
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Incident Type: HR
Activity: None
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If you’ve been restricted from a report as an implicated party, those reports will be included in the count of reports in the summary report, but not visible to you in the CMS. |