Please note that this updated help documentation is currently a work in progress for our new Connects Standard experience. If you’d like to review our legacy documentation, please go to https://www.lighthouse-services-cms.com/help/index.html
Sign in
Sign in to the CMS with your username and password. Your username and a link to create your CMS password were sent in a welcome email.
The link to the CMS Sign in page is: https://connects-standard.syntrio.com/auth/login
The CMS Sign in page is shown below.
If you have forgotten your password, click on the 'Forgot password' link. You will need to enter your username (email address) and the CMS will email you a link to reset your password.
Note that after 5 unsuccessful login attempts, depending on your company's security settings in the CMS, the user is either locked out of the system or required to enter a CAPTCHA code along with their sign-in credentials. An example of the CAPTCHA screen is shown below.
Initial Screen: Incident Reports & Alerts
Your Case Management System will be pre-configured with the information you provided to Syntrio in your organization's set-up and service agreement such as company name, logo, and administrator user.
Unless new messages are waiting in your Inbox, the CMS opens in the Incident Reports tab. This is the heart of the CMS where you manage any Incident Reports you receive.
To view a tutorial on how to use CMS, click on the Tutorial Video button in the header.
If unread messages are waiting for the user, an alert notification will be presented at sign-on to let the user know about the new messages from the administrator. An example of this notification is shown below.
