Connects Standard Help & Support

Welcome to Connects Standard, your Case Management System (CMS)!

​The Case Management System (CMS) is a powerful tool for managing reports. With the CMS, you can track every issue from receipt of a report through its resolution, enhancing investigations, oversight, due diligence, and creating a paper trail.

Contact us

Customer Success is available to help: Success Center

Weekly Webinar Tutorial

If you’d like a walkthrough of the CMS, sign up for our weekly tutorial webinar. A member of our Customer Success team will be available to answer questions. After signing up, you will receive a confirmation email with instructions on joining.

Can’t make it to the tutorial? Watch a recording here: https://syntrio.atlassian.net/l/cp/dHZ9oTBB

How can we help you?

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Syntrio Learning Library

Did you know that Syntrio offers courseware? Check out our catalog to see our offerings on topics such as DEI, Harassment, Health & Safety, and more!

https://www.syntrio.com/course-library/

We offer a Hotline Learning Library to support a Speak Up and Listen Up culture:

https://www.syntrio.com/course-library/speak-up-with-hotline-learning/

CMS Availability

 When using the CMS, if the system is inactive for over 30 minutes while creating an internal report or performing another function, the system will time out for security purposes. The default timeout value (30 minutes) can be changed by a company administrator. 

If your information is not saved before the program times out, you will lose your work and your information will not be saved. We recommend that users compose lengthy content in a document first, then cut and paste the information into the CMS.

Here a just a few of the CMS features and capabilities:

  • View the report online

  • Add Company Divisions

  • Assign the incident to investigators

  • Assign User Roles

  • Assign Risk Level, Priority & Status

  • Record your Follow-up and Outcome

  • Dialog anonymously with the Reporter (if the reporter has enabled this feature)

  • Create an external document report

  • Restrict user access to specific reports

  • Add multiple file attachments to an incident report

  • Transfer assigned reports

  • Quick Response Messages to Reporters

  • Automatic Reminder Notifications based on Report Status

  • IP access restriction

  • Two-factor authentication

  • Data exporting capabilities

  • User-defined Incident Types

  • Auto-Assignment of Incident ReportsReport Scheduling

  • Closed Report Notifications

  • Dynamic User Profiles

  • Session Timeout Control

  • User Inbox

  • Custom Fields

  • Password Policy Management

  • Information Links Page

  • Monthly Activity Summary Reports