Company Service Level
- Jamie Dottavio (Unlicensed)
Syntrio offers two service levels, Connects Standard Legacy and Connects Standard Enterprise. The table below describes the major differences between service levels. Connects Standard Legacy represents all existing customers. Please reach out to Client Success at success@syntrio.com if you’d like to enhance your Legacy experience.
Service | Connects Standard Legacy | Connects Standard Enterprise |
|---|---|---|
Anonymous Reports |
|
|
Case Management System (CMS) |
|
|
Number of CMS Users | Unlimited | Unlimited |
CMS Storage Limit Per Report | 10 MB | 100 MB |
Anonymous Dialog with Reporter |
|
|
Web Submission |
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|
Monthly Activity Summary Report |
|
|
Toll-free Live Operator Submissions |
|
|
Fax Report Submission |
|
|
Email Report Submission |
|
|
Text Report Submission |
|
|
Mail Report Submission |
|
|
Auto Assignment |
|
|
Closed Report Notifications |
|
|
CMS Custom Fields |
|
|
CMS Messaging |
|
|
IP Address Management |
|
|
Application Program Interface (API) |
|
|
Information Links |
|
|
Scheduled Reports |
|
|
Note: Enterprise level provides 100MB of storage per report