Dialog Requested by Reporter

When a reporter creates a report, they have the option to create a PIN. The PIN can be used by the reporter to sign in to the Responder page to send anonymous messages and documents to you regarding their report, view files you've uploaded for them, and view dialog messages that you have sent to them. 

When the reporter creates and saves their dialog message on the Responder page, the message is stored in the CMS and an email is sent to all Investigators and enabled Administrators on that report to let them know that the reporter sent a dialog message. 

The following steps provide an example of the process after the reporter has sent a dialog message:

1.  You will receive an email from Syntrio (noreply@lighthouse-services.com or noreply@syntrio.com) with the subject line: Dialog request from Lighthouse Services' Case Management System - Case Number xxxxxxxx.

2. The email will contain the reporter's message unless your company’s CMS settings have disabled dialog and report text in emails. By default, the reporter's message will be included in the body of the email.

3. The email will request that you sign in to the CMS to view the reporter's message and respond to them.

4. The new message and every dialog message can be viewed in the CMS by clicking the Manage Dialog row icon on the Incident Report page for that case number.

5. All messages for the case will be collected, dated, and saved on this dialog page.